Shipping fee
We offer Free shipping on all domestic and international orders $1 or more, which is available in most countries and regions in the world, If the shipping cost of your area is higher than the average price in other areas, we will contact you to make up the shipping cost. If you do not agree, we will give you a refund. If you are in area where carrier cannot deliver, then we will issue you a refund.
It’s important to start by clarifying to customers that your order processing times are separate from the shipping times.
Processing time
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
shipping time:
Domestic shipping time usually take 5-10 business days and International shipping time usually take 10-20 business days.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. shoplonglong.com is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.